Volatility, uncertainty, complexity, ambiguity - That's where we find ourselves in pretty much all industries. In their newest research book Gallup reminded us that its best to remember some basic truths about business:-
80% of stock prices are predicted by Profit
80% of profit is predicted by sales
80% of sales can be explained through customer experience
80% of customer experience is predicted by employee experience
70% of employee engagement is explained by the quality of the direct Manager
The number 1 reason why people become a manager is that they are good at something unrelated to managing - such as being a really good scientist or salesperson.
Its the Manager. Start there.
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